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PracticePulse
Gain deep insight into customer satisfaction by automating survey invites via email and text. Then use the feedback analytics to compare the performance of individual employees and business locations.
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Manage Negative Feedback
In a snapshot, see how your business is performing – what’s working, what’s not, and what needs to be fixed.
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Improve the Customer Experience with PracticePulse
[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ custom_padding_last_edited=”on|tablet” _builder_version=”4.9.10″ _module_preset=”default” custom_padding_tablet=”0px||0px||true|false” custom_padding_phone=”” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.9.10″ _module_preset=”default” custom_padding=”30px|15px|30px|15px|true|true” border_radii=”on|10px|10px|10px|10px” box_shadow_style=”preset1″ global_colors_info=”{}”][et_pb_blurb title=”Instant Customer Feedback” image=”https://expertreputation.com/wp-content/uploads/2021/08/Instant_patient_feedback.png” image_icon_width=”100px” _builder_version=”4.14.4″ _module_preset=”default” body_text_color=”#000000″ body_letter_spacing=”1px” body_line_height=”180%” text_orientation=”center” body_font_size_tablet=”13px” body_font_size_phone=”” body_font_size_last_edited=”on|tablet” image_max_width=”100px” global_colors_info=”{}”]
Identify customer satisfaction scores through text message and email with a 33% average response rate.
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Instantly identify unhappy customers at the point of occurrence to improve retention rates.
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Integrate with us and one of our many partners. Increase business intelligence and save time.
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Customer Feedback
Do you know how your customers feel and what they are saying about you? PracticePulse provides the highest response rate in patient feedback – 1 out of 3 customers engage with this service and leaves an online review. Easily collect customer satisfaction scores to understand and track the healthiness of your business.
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Employee Ratings
With Expert Reputation, you can add multiple employees to your business and get direct feedback on customers’ experiences with various employees. Individual feedback and analytics specific to a provider helps compare feedback across your company.
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Facility Performance
Compare facility attributes. Identify why one location is performing more strongly than others and implement those practices across all facilities.
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Text & Email Performance
Receive poor review alerts and weekly reports via email to monitor your performance. You can also set up text message alerts to provide a weekly summary of your business and employee feedback results.
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Check Out Our Other Services
Maximize your business potential with our full service. See what else Expert Reputation has to offer.
[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row column_structure=”1_2,1_2″ make_equal=”on” _builder_version=”4.9.10″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.9.10″ _module_preset=”default” background_color=”#FFFFFF” custom_padding=”30px|15px|30px|15px|true|true” border_radii=”on|10px|10px|10px|10px” box_shadow_style=”preset1″ global_colors_info=”{}”][et_pb_blurb image_icon_width=”60px” _builder_version=”4.13.0″ _module_preset=”default” header_text_align=”center” body_line_height=”180%” image_max_width=”60px” global_colors_info=”{}”]
ReviewIQ
[/et_pb_blurb][et_pb_image src=”https://expertreputation.com/wp-content/uploads/2021/08/ReviewIQ_icon.png” title_text=”ReviewIQ_icon” align=”center” _builder_version=”4.9.10″ _module_preset=”default” width=”75px” global_colors_info=”{}”][/et_pb_image][et_pb_blurb image_icon_width=”60px” _builder_version=”4.14.6″ _module_preset=”default” header_text_align=”center” body_line_height=”180%” hover_enabled=”0″ image_max_width=”60px” global_colors_info=”{}” sticky_enabled=”0″]
See where customers are leaving reviews, and learn which sites need your attention.
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Listings Manager
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Take control of your data across 35+ directory sites. Ensure customers find and connect with you.
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Simplify Your Business
Integrate with us and our partners.
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Get Started
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Start improving your online reputation today.
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