Blog
The Future of Review Management: Voice Reviews, Video Reviews, and AI-Powered Replies
The world of online reputation management is on the cusp of a profound transformation. For years, the industry has revolved around text-based re...
Review Syndication: Sharing Reviews Across Platforms and Websites the Smart Way
Your business has earned a collection of glowing five-star reviews on Google. They’re powerful assets, building trust and driving conversions—bu...
Using Review Data for Local SEO Enhancements: Turn Feedback Into Rankings
For local businesses, winning at search engine optimization (SEO) means dominating the Google Maps and Local Pack results. While traditional SEO...
Using Review Data for Product Development and Roadmap Decisions
Product development teams live and die by their ability to understand what customers want and need. They conduct surveys, run focus groups, and ...
Integrating Reviews With Dashboards and BI Tools: Turning Feedback Into Actionable Insights
Your business runs on data. You have business intelligence (BI) dashboards for sales figures, operational efficiency, and marketing campaign per...
Benchmarking vs. Competitors Using Review Data: How to Gain an Edge With AI Insights
In the competitive business landscape, knowing how you stack up against the competition is critical. Traditionally, this involved analyzing pric...
Review Trends: Spotting Emerging Issues or Product Defects Using AI & ML
A product launch goes smoothly until a handful of reviews mention a cracking plastic casing. A software update rolls out, and a few users compla...
Automated Alerts & Reputation Monitoring: How to Set Up for Success
A single negative review can snowball into a reputation crisis in a matter of hours. A sudden spike in customer complaints can signal a serious ...
Using AI & Machine Learning to Surface Themes in Review Data
Your online reviews are one of the most valuable, and most underutilized, data sources your business possesses. Within the unstructured text of ...
Sentiment Analysis for Reviews: What It Is & How to Use It
Your online reviews are a goldmine of business intelligence. They contain the unfiltered thoughts, feelings, and opinions of your customers abou...
