Angi Reviews: The Complete Guide for Home Service Pros

By the Expert Reputation team · Updated September 30, 2026

Angi (formerly Angie's List) is a major review and lead platform for contractors and other home service pros, and it's the same company that runs HomeAdvisor. Angi reviews use a 1 to 5 star scale, can't be anonymous, and are checked before they post. Angi also has a complaint resolution process that can hold a homeowner's rating while you try to fix the problem. This guide covers how it all works, how to request and respond to reviews, and what you can do when a rating seems unfair.

Angi and HomeAdvisor: how they relate today

Angi's annual report for fiscal 2025 (filed with the SEC) explains the history. Angi Inc. was formed in 2017 by combining IAC's HomeAdvisor business with Angie's List. In 2018 it acquired Handy. IAC completed a spin-off of Angi on March 31, 2025, and Angi now operates as an independent public company. It still runs several brands, Angi, Angie's List, HomeAdvisor and Handy, and says its most significant trademarks relate to Angi, Angie's List and HomeAdvisor.

What that means for a pro:

• One company, several storefronts. The 10-K says a basic annual pro membership includes a business profile page on both HomeAdvisor.com and Angi.com.
• Angie's List is now Angi. Angi's consumer FAQ says so directly, and says the same pros and verified reviews carry over.
• One overall rating. The 10-K says consumers rate pros from 1 to 5 stars on criteria such as overall experience, price, quality, responsiveness and punctuality, and those ratings are weighted across all reviews to produce the pro's overall rating.

Who should care about Angi reviews

Angi is built for home services such as roofing, HVAC, plumbing, landscaping, cleaning, remodeling and handyman work. Angi's FAQ says pros who aren't Angi Approved appear in search results below approved pros, and its Super Service Award requires a 4.5+ average plus new reviews during the award period. Your rating directly affects where you show up and whether you can advertise.

Approved status and your rating. Angi's 2025 10-K says pros with an average consumer rating below 3.5 are generally not eligible for approved status. Approved status also requires criminal background checks on owners or principals and an attestation of state and local licensing. Note that Angi's consumer FAQ page (last updated in 2023) still says 3 stars, so check the current threshold with Angi before you rely on either number. Angi also says whether you advertise doesn't affect your ratings or reviews.

How Angi reviews and verification work

According to Angi's help center and FAQ:

• 1 to 5 stars, with prompts on work quality, customer service and value for money, plus written comments.
• No anonymous reviews. Homeowners must give contact information. Your name and address are visible to the pro you rate, but the reviewer's name isn't shown publicly.
• Verification. Many reviews are verified automatically, and Customer Care follows up with homeowners in some cases. Angi says the goal is to keep out reviews from spam bots, family members, employees and competitors. Reviewers must confirm they aren't affiliated with or competing against the pro, and companies can't rate themselves.
• Timing. A review usually takes 24 to 48 hours to appear. It can take longer if the reviewer is flagged for verification or has recently reviewed you (possible duplicate).
• Pending during disputes. Angi's Reviews Community Guidelines say a rating may be held as pending while a dispute between the homeowner and pro is being resolved.
• You can't hide. Angi says providers can't remove their names from Angi. Businesses caught committing review fraud are excluded from category searches and get a notice on their profile.

How to request Angi reviews (without breaking the rules)

You can request reviews from any customer, whether or not they found you on Angi:

1. In the Angi for Pros app, open the Reviews tab and tap Request more reviews. Choose a contact, text or email a request, or copy your personal review link.
2. On the web, sign in, hover over Reviews and choose Request reviews. Send to an Angi customer or enter a homeowner's name and email.
3. To follow up, use Resend Request under Your Customer References (up to Angi's limit).

Angi also invites homeowners to review you when they hire you through Angi. Its onboarding checklist suggests requesting three or more reviews to start.

Importing Google reviews. After claiming your Google Business Profile, you can import your five most recent Google reviews once. You can't choose which five, and new Google reviews won't sync later. Angi says imported reviews don't go through Angi's verification. They do count toward your public review count and star rating, but not toward the Super Service Award.

What not to do: Don't have employees or relatives post reviews (Angi screens for exactly this). Don't offer money or discounts in exchange for positive reviews, which the FTC's rule on consumer reviews (16 CFR Part 465, in effect since October 21, 2024) prohibits. And don't request reviews only from customers you know were happy. Ask every customer the same way. See our review request templates for neutral wording.

How to respond to Angi reviews

In the app, go to Reviews, then See reviews, select the review and tap Add a Comment. On the web, go to Reviews, then All reviews, and choose Comment on this review. Responses may show as pending until an Angi team member reviews them.

Angi's own advice for negative reviews: thank the reviewer, show empathy, and offer to fix the problem by pointing them to a phone number or email.

Example: negative review

Thank you for the feedback, and we're sorry the final cleanup didn't meet your expectations. That's not how we want any job to end. Please call [Name] at [Phone]. We'd like to come back and make it right. — [Business Name]

Example: positive review

Thank you for the kind words! It was a pleasure working on your kitchen, and we're glad you love how it turned out. We're here whenever you need us again. — [Business Name]

One caution: one of Angi's own sample replies offers "a discount on your next project" to a reviewer who mentions the review. We recommend leaving that out. A reward that's linked to a review can look like paying for reviews, and it adds risk for no real benefit. More patterns are in how to respond to negative reviews.

How to dispute an unfair Angi review

Angi's help center describes these paths:

1. Complaint resolution (before the rating posts). If a homeowner contacts Angi to complain about a job, Angi contacts you with a summary and the homeowner's desired resolution, and holds the rating while you work toward an agreement. If you resolve it, the original review is discarded and the homeowner can leave a new one. If you can't agree, the original rating posts and you can respond publicly.
2. Ask Angi to investigate. Angi's FAQ says a team can investigate certain reviews to make sure they meet review requirements. If you believe a negative review resulted from an error on Angi's part, contact support by chat or phone.
3. Work it out with the homeowner. Angi says editing or removing a negative review is usually the homeowner's responsibility. If you fix the problem, Angi suggests asking them to revise the review. Ask once, politely, and offer nothing in exchange.

Angi's Reviews Community Guidelines let Angi refuse or remove reviews that include offensive language, irrelevant content (such as comments about other pros) or private information, and Angi keeps sole discretion over what it posts. Collect your job records, contract and messages before contacting support.

Angi Services pros: Angi's separate Angi Services support site (for booked, pre-priced jobs) describes a rating-removal allowance: new pros can remove one of their first five ratings, and other pros one per 15 received. That policy is published for Angi Services, so don't assume it applies to your Angi Leads profile. Ask support.

If Angi won't change the review

• Respond publicly and professionally. Future homeowners read replies.
• Don't ignore complaint outreach. Angi says pros who don't engage can get a public banner noting unresolved complaints and be removed from category and task searches.
• Keep requesting reviews from every customer so one rating carries less weight.
• Be wary of "removal" services. No one can guarantee Angi will take a review down. See review removal scams.

Common Angi mistakes

• Ignoring a complaint call from Angi. It's the one moment you can fix things before the rating posts.
• Relying on imported Google reviews, which are one-time only, capped at five and not Angi-verified.
• Asking family or employees to review you. Angi's screening looks for this.
• Offering discounts tied to reviews.
• Assuming HomeAdvisor and Angi profiles are unrelated. They sit in the same network.

For another home-services platform with its own review rules, see our Houzz guide.