How to Respond to Negative Feedback: Step-by-Step

How to Respond to Negative Feedback: Step-by-Step

How to Respond to Negative Feedback: Step-by-Step Responding to negative reviews can be tricky. You can’t get upset and react irrationally, yet you need to respond promptly in order to salvage your doctor-patient relationship. By waiting to resolve the issue, you risk...
How to Use Bad Reviews to Your Advantage

How to Use Bad Reviews to Your Advantage

How to Use Bad Reviews to Your Advantage Some businesses have reservations about review management solely because they fear the impact of negative reviews. We get it. But, in reality, companies can use negative reviews to better their customer service and even their...
5 Ways to Repair Your Online Reputation

5 Ways to Repair Your Online Reputation

5 Ways to Repair Your Online Reputation Every business receives a negative online review at some point, it’s inevitable. However, you need to understand how to mitigate the repercussions of negative reviews to ensure the online reputation that you worked so hard to...
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